Contact Us
We're here to help you achieve your trading goals. Reach out anytime.
Technical support, general and sales inquiries: support@ftmtrades.com. Location: Philippines.
Frequently Asked
- How does license delivery work?
- After checkout, complete your payment and email proof to support@ftmtrades.com. Once confirmed (up to 24h), download the indicator, get your ComputerID from FTMLicenseUtility in NinjaTrader, then generate your code in My Licenses.
- Can I transfer my key to another PC?
- No. Keys are machine-locked to your specific ComputerID. Contact support for device-change requests.
- I updated to FTM v1.4 and my Computer ID changed. What now?
- Your current license code keeps working until its expiry date. If the License Utility doesn't accept it, or you'd like a code for the new ID, open My Licenses and use Update Computer ID: paste the ID that starts with FTM3:: and you'll get a new code with the same expiry date. You can do this once per license. Licenses you buy or renew from now on are issued for the FTM3:: ID.
- What if my payment is not reflected?
- Processing may take up to 24 hours. Email support@ftmtrades.com with your transaction reference.
- What are the minimum and recommended system requirements?
- Minimum: Intel i5 Gen 10 (2-cores) Processor, 16GB RAM, 20GB SSD Disk, 100Mbps Fibre Connected Internet. Recommended: Intel i7 Gen 11 (4-cores) Processor & Up, 32GB RAM, 20GB SSD Disk, 100Mbps Fibre Connected Internet, Second Monitor.
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